In a newly posted refund-related page, SIE confirmed its intentions to offer full refunds to all players who purchased Cyberpunk via the PS Store, while also committing to delisting the game for the time being. The company’s full statement reads:
“SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.
“Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.”
Players can submit for their refund here.
Sony’s announcement comes after the messy messaging of Cyberpunk 2077’s launch, which included a significant performance gap between the PC and PS4/Xbox One versions of the game, the latter of which were not shown running on base hardware pre-release. Following Cyberpunk’s launch, CDPR apologized for the console versions.
“…We would like to start by apologizing to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase. We should have paid more attention to making it play better on PlayStation 4 and Xbox One,” the statement read. Alongside it, CDPR said players could request refunds for the console versions if they were dissatisfied, however there was no official word from Microsoft or PlayStation about honoring these at the time.
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While there had been reports of some players receiving refunds even before CDPR’s apology, following it, it seemed that no special deal had been worked out between CDPR and the platform holders at that time. Widespread reports of players, including some on IGN’s staff, who were unable to properly request refunds due to platform policies began to spread. IGN at the time had reached out to CDPR for comment, but Sony’s offering of refunds and full removal of the game from the store is the first official word we’ve heard on the company’s policy toward Cyberpunk’s launch.
Prior to launch, IGN had only played the PC version of Cyberpunk 2077, which we praised in our review, but following their launch, IGN separately reviewed the Cyberpunk 2077 console versions, saying “If your only option right now is playing Cyberpunk 2077 on either of the base console platforms, I highly suggest you don’t play at all until its many terrible performance issues are fixed. And if you’ve already bought it and had an experience similar to what I’ve described, you should absolutely get a refund if possible.”
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Jonathon Dornbush is IGN’s Senior News Editor, host of Podcast Beyond!, and PlayStation lead. Talk to him on Twitter @jmdornbush.