Light location spoilers for Paper Mario: The Origami King follow.
On Mario and Olivia’s journey to the last streamer in The Origami King, players have to collect four stamps for their Spring of Rainbows VIP card in the Shangri-Spa area.
After you collect all four stamps from four different hot springs, you gain access to a secret fifth hot spring. However, once you enter the fifth hot spring, the Spring of Rainbows, you lose your VIP pass.
And, the other four hot springs will not give Mario a second stamp, meaning it’s impossible to regain the VIP pass after you’ve already used it. If you try to re-enter the Spring of Rainbows, Mario will once again be asked to show his VIP pass.
So, if you leave the Spring of Rainbows before you accomplish your objective, you have no way to return to progress the story. Additionally, leaving the fifth spring automatically saves the game, effectively ruining your progress.
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In a statement to Polygon, a Nintendo representative said, “We are aware of reports about issues affecting some players of Paper Mario: The Origami King. We are working to resolve these issues and plan to address them in a software update. We apologize for any inconvenience.”
Nintendo did not say exactly when this issue will be fixed. So, for now, be sure to stay in the Spring of Rainbows until you accomplish your objective. If you want more details on this game-breaking issue, you can check out Nintendo Unity’s video that walks through the process.
For more on Paper Mario, you can read our Paper Mario: The Origami King review, where we said, “the latest game in the Paper Mario series delivers in some regards, but falls (unintentionally) flat in others.”
Or, you can read about how Paper Mario devs are no longer allowed to make new characters that “touch on the Mario universe.”
Logan Plant is a news writer for IGN, and the Production Assistant for Nintendo Voice Chat, IGN’s weekly Nintendo show. You can find him on Twitter at @LoganJPlant.